Terms and Conditions
Welcome to Bigwin Relocation. By using our website and services, you agree to comply with and be bound by the following terms and conditions.
Important Notice
Please read these terms and conditions carefully before using our services. By accessing our website at https://bigwinrelocation.com or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
General Terms
Overview of our service terms and website usage policies
Website Usage
This website (https://bigwinrelocation.com) and all information, names, images, pictures, logos, symbols, and taglines concerning Bigwin Relocation and its services are provided on an "as is" and "as available" basis.
No Warranties
We provide our services without any representation or endorsement being made, and without warranty of any kind, whether implied or expressed, including but not limited to:
- Implied warranty of merchantability
- Fitness for a particular purpose
- Non-infringement of intellectual property rights
- Accuracy or completeness of information
Limitation of Liability
Under no circumstances shall Bigwin Relocation, its affiliates, contractors, employees, directors, or officers be liable for any damages, including but not limited to:
- Direct, indirect, special, or consequential damages
- Loss of profits or business interruption
- Loss of data or information
- Damages resulting from access to or inability to access this website
- Damages arising from use of resources, materials, or information on this website
Right to Modify
Bigwin Relocation reserves the right to alter the contents of this website at any point in time without any prior intimation or permission. We may update, modify, or discontinue any aspect of our services or website without notice.
Service Terms
Terms governing our relocation and moving services
Service Availability
Our packing and moving services are subject to availability and may vary by location. We strive to provide consistent service across all our operational areas.
Service Modifications
Bigwin Relocation has the right to make alterations and modifications to any service offerings without prior notice. Access to particular services may be subject to additional or different terms and conditions as stipulated from time to time.
Customer Responsibilities
When using our services, customers are responsible for:
- Providing accurate information about items to be moved
- Declaring valuable or fragile items in advance
- Ensuring proper access to pickup and delivery locations
- Being present or having an authorized representative during service
- Complying with all applicable laws and regulations
Prohibited Items
We do not transport hazardous materials, illegal items, perishable goods (unless specifically arranged), or items prohibited by law. Customers must declare all items being transported.
Service Cancellation
Cancellation policies vary by service type and timing. Please refer to your service agreement or contact our customer support for specific cancellation terms and any applicable fees.
Payment Terms
Payment policies, refunds, and transaction guidelines
Payment Processing
All online payments made towards packing and transportation services shall be considered valid only when the relevant amount is received and credited in Bigwin Relocation's bank account.
Payment Methods
We accept various payment methods including:
- Online bank transfers (NEFT/RTGS/IMPS)
- Credit and debit cards
- UPI payments
- Digital wallets
- Cash payments (subject to terms)
Advance Payment
Certain services may require advance payment or booking deposit. The amount and terms will be clearly communicated during the booking process.
Refund Policy
In case of cancellation of booking after making online payment:
- Refund requests must be submitted through official channels
- Refund amount shall be processed within 30 working days after the payment is confirmed in our bank account
- Refund amount may be subject to cancellation charges as per the service agreement
- Processing fees and transaction charges may be deducted from refund amount
Pricing
All prices quoted are subject to the terms agreed upon during booking. Final pricing may vary based on actual volume, distance, and additional services requested. We reserve the right to adjust pricing based on market conditions.
Payment Disputes
For any payment-related queries, refunds, or disputes, please contact our customer care at +91-800-642-7000 or email us at info@bigwinrelocation.com.
Law & Jurisdiction
Legal jurisdiction and governing laws
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services or website shall be subject to Indian law.
Jurisdiction
You accept that any claims arising against Bigwin Relocation shall be subject to the exclusive jurisdiction of the courts in India. The specific court jurisdiction will be determined based on the location of service delivery or as specified in your service agreement.
Right to Legal Action
Bigwin Relocation reserves the right to take legal proceedings in any jurisdiction to protect our interests, enforce our rights, or pursue claims whenever circumstances deem it appropriate to do so.
Dispute Resolution
We encourage resolving disputes through:
- Direct communication with our customer support team
- Mediation or arbitration before pursuing legal action
- Following the complaint resolution process outlined on our website
Privacy & Data Protection
How we handle your personal information
Data Collection
We collect personal information necessary to provide our services, including name, contact details, address, and payment information. This data is used solely for service delivery and customer support.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Sharing
We do not sell or rent your personal information to third parties. Data may be shared with:
- Service partners necessary for completing your move
- Payment processors for transaction handling
- Legal authorities when required by law
Your Rights
You have the right to access, correct, or delete your personal information. Contact us to exercise these rights or for any privacy-related concerns.
Liability & Insurance
Coverage, claims, and liability limitations
Service Liability
Bigwin Relocation takes utmost care in handling your belongings. However, our liability is limited to the terms specified in your service agreement and applicable insurance coverage.
Insurance Coverage
We offer various insurance options for your belongings:
- Basic coverage included with standard services
- Enhanced coverage available at additional cost
- Comprehensive insurance for high-value items
- Transit insurance for long-distance moves
Claims Process
In case of damage or loss:
- Report the issue immediately upon delivery
- Document damages with photographs
- Submit a formal claim within the specified timeframe
- Provide all necessary documentation for claim processing
Exclusions
Our liability does not cover:
- Damages due to improper packing by customer
- Items not declared or improperly declared
- Normal wear and tear during transit
- Acts of God or force majeure events
- Damages to prohibited or restricted items
Intellectual Property
Copyright, trademarks, and content usage rights
Copyright
All content on this website, including text, graphics, logos, images, and software, is the property of Bigwin Relocation or its content suppliers and is protected by Indian and international copyright laws.
Trademarks
Bigwin Relocation, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Bigwin Relocation. You may not use these marks without our prior written permission.
Content Usage
You may not:
- Reproduce, duplicate, or copy content from our website for commercial purposes
- Redistribute or republish content without permission
- Modify or create derivative works from our content
- Use our intellectual property in any misleading or unauthorized manner
User-Generated Content
By submitting reviews, testimonials, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.
Amendments & Updates
How we update these terms and notify users
Right to Modify
Bigwin Relocation reserves the right to alter, modify, or update these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to our website.
Notification of Changes
While we may notify users of significant changes, it is your responsibility to review these terms periodically. Continued use of our services after changes constitutes acceptance of the modified terms.
Version History
We maintain a record of significant changes to our terms. You may request information about previous versions by contacting our support team.
Contact Information
How to reach us for questions or concerns
Customer Support
For any questions, concerns, or clarifications regarding these terms and conditions, please contact us:
Phone: +91-800-642-7000 (Available 24/7)
Email: info@bigwinrelocation.com
Support Email: bigwinrelocation@gmail.com
Complaints: bigwinrelocation@gmail.com
Website: https://bigwinrelocation.com
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our customer support hotline.
Questions About Our Terms?
Our team is here to help clarify any concerns you may have
Acceptance of Terms
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.